Refund policy

For returns or refunds, please send an email to support@drtheusgraphicart.com with your full name, order number, item description, and the reason for your return.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, your refund will be processed right away, and a credit will automatically be applied to your credit card (or original method of payment) within a few days- depending on your bank.

Please make sure to read our item descriptions carefully. Please bear in mind that the photo may be slightly different from the actual item in terms of color due to the lighting during photo shooting or the monitor's display.
Occasionally, an issue may occur with an order. We are all only human! If this is the case, we are happy to assist you in any way we can. If the problem occurred because of an error on our part, we are more than happy to replace or refund the item.

Our Responsibility

• Faulty Product: If the product has a manufacturing defect.

• Wrong Item Sent: If we send you the wrong product, color or size.

Your Responsibility

Oops! Somewhere along the way, you might have made a mistake. If any of these are the case, it’s up to you to sort things out and unfortunately, we cannot refund your item.

For example:

Incorrectly Provided Address: If you made an error in the address. We are not responsible for orders not received due to incorrect shipping addresses entered by the customer at the time of purchase.

Please send us an email at support@drtheusgraphicart.com for any questions.